This review is for potential customers. I've bought numerous watches from them over the years, most recent one being this month. I've been totally happy each time. So if you're apprehensive about a significant or first purchase from them, there is no need to be. Each purchase was made quick, easy and hassle free for me. My emails had swift responses and any questions I asked were happily answered. Each time I've met/contacted Dee/Tim/John they've all been friendly and easy going yet efficient and professional. The watches I've purchased were as described and fairly priced for the market. All my purchases were done in person -as their location was convenient (nice office too), but as everything on collection matched the online description/photos then I'd be happy purchasing online if location became an issue for me. Even after purchase, aftercare has been great. I'd absolutely purchase from them again. Whilst I've not sold any watches through them, they would be the first I'd consider if I came to selling, based on my purchase experience. Writing this has made me realise that they have provided consistently the best customer service that I've encountered in any sector in the past 10 years. They give you the high grade service that is, in my opinion, deserved when making high value purchases; sadly I've encountered many companies failing to do this with other types of valuable purchases. There's never been any hiccups on their end, but I'm confident that if there ever was one then it'd be promptly and satisfactorily resolved. Overall, simply a nice bunch of people. I hope this review proves to be useful. AC