What can I say, the customer service that I have experienced from Dee and John is impeccable. I purchased a watch from SWC for my wife to celebrate our 25th wedding anniversary. The bracelet was quite small and when she tried to put it on it would not fit. I was hoping that she would have been able to wear the watch for my daughters wedding the following Monday. With only a few days to complete the task I took the watch to their office / workshop on Chiswick high street and Dee and John went out of their way to make sure that the situation was resolved whilst I waited. My wife was so happy when I returned that evening with the watch that now fits perfectly. Thank you both so much.