I broke all my rules and bought a Rolex GMT Master II after viewing on-line and speaking to Dee on the telephone. I was delighted when the watch arrived and replaced an 'old friend'. I continued to view the web-site and then bought a Sea Dweller on-line. Yet again I spoke to Dee and questioned the fact that it was only rated as "Fine". She advised me of a couple of scuffs on case. When received I only found them with my glasses on and searching and do not notice when wearing. I now have two 'new' watches that are a daily pleasure to wear. The GMT with its 24 hour hand, Bezel and date window and the simple and clear face with bezel of the Sea Dweller. They have different characters but are both a joy. Having made a one-off purchase on-line I returned and made a second. I have enjoyed discussions with Dee prior to purchases and trust her word and direct and clear answers to my questions by telephone. I have had no hesitation in recommending the company and website to fellow watch enthusiasts and expressing my complete trust of Dee and the team who have earned my complete loyalty.