I can't emphasize enough how fantastic the service was. Tim was very patient with my numerous emails and talked me through their trade in service. I had previously bought a watch from them which I was extremely happy with and was in search of an upgrade. Tim and Dee made the process extremely easy and the upgrade is in absolute mind condition just as advertised. Highly recommend. Karla
14.11.19 I recently purchased a Rolex Sea Dweller 4000 from the Swiss Watch Company (Dee, Tim and John). I found all three of them incredibly friendly and approachable. I dealt mainly with John who shared his expertise with enthusiasm and gave great advice on the subject. What clearly came across was John’s true passion for watches, which made the whole experience not only enjoyable but informative. His advice and help was invaluable in my decision to purchase the watch, but at no time did I feel pressured to do so. I can honestly say I would not hesitate in recommending them, or purchasing from them again in the future. Peter (Wimbledon).
Just like to say thanks to John, Tim and Dee for today. My pride and joy in my watch collection are my 2012 stainless Daytona and 2014 SD4K but I felt it was time to upgrade my daily wearer which was a Tag Heuer Link Chrono Automatic. Found a lovely 2017 Carrera Calibre 16 Fangio Edition on their site. At first all my communication was with Tim who was very patient with me and all my emails. He offered me £700 for my Link in part ex for the Carrera, which I deliberated over for a day or so but thought this was a good offer on a watch that I’ve had 10 years and worn almost every day. We agreed the deal via email and I drove from Bristol to Chiswick today. I have never bought from a used watch dealer so was a bit apprehensive. When I got there I was greeted by Dee who took me in to meet John. The service I got was brilliant, really nice people and it doesn’t matter if your spending £1000 or £50,000 they make you feel your custom is equally valued. When John bought the Carrera out I was blown away by the condition, you could have put it in goldsmiths window as brand new!!! Ok, I traded in my old watch but I feel like I’ve only paid £1600 for a watch that was £3250 two years ago, an absolute bargain. I will definitely deal with these guys again, fantastic service Thanks again guys Colin Colin Smith Bristol
I couldn't be happier with my purchase of a Rolex GMT Master II from watches..co.uk. I was extremely cautious from the outset being that it was my first swiss watch purchase. The refund policy gave me complete peace of mind. I returned two watches before finding the perfect model for me. Throughout the process Dee in particular was extremely helpful. A couple of months post purchase I had a small query regarding the functioning of the watch (due to my own lack of knowledge as opposed to any actual issue with the timepiece). I was put directly in contact with the on-site technician who was able to resolve my query immediately. What I appreciated most was that the technician also took the time to sit with me and give me some insight into the query that I had raised. This was done with no pomp or bluster such that I have experienced with other watch dealers who can be dismissive towards those who are new to the world of swiss watches. I would not hesitate to recommend watches.co.uk to anyone wishing to buy a swiss watch.
Very pleased with all aspects of the product and service. Watch exactly as described and indeed in mint condition. Pre and post sales service helpful and attentive. Would use again and definitely recommend
This review is for potential customers. I've bought numerous watches from them over the years, most recent one being this month. I've been totally happy each time. So if you're apprehensive about a significant or first purchase from them, there is no need to be. Each purchase was made quick, easy and hassle free for me. My emails had swift responses and any questions I asked were happily answered. Each time I've met/contacted Dee/Tim/John they've all been friendly and easy going yet efficient and professional. The watches I've purchased were as described and fairly priced for the market. All my purchases were done in person -as their location was convenient (nice office too), but as everything on collection matched the online description/photos then I'd be happy purchasing online if location became an issue for me. Even after purchase, aftercare has been great. I'd absolutely purchase from them again. Whilst I've not sold any watches through them, they would be the first I'd consider if I came to selling, based on my purchase experience. Writing this has made me realise that they have provided consistently the best customer service that I've encountered in any sector in the past 10 years. They give you the high grade service that is, in my opinion, deserved when making high value purchases; sadly I've encountered many companies failing to do this with other types of valuable purchases. There's never been any hiccups on their end, but I'm confident that if there ever was one then it'd be promptly and satisfactorily resolved. Overall, simply a nice bunch of people. I hope this review proves to be useful. AC
R. C Brown
The watch is very good. It keeps good time and looks very smart. A good firm to deal with.
Very happy with my watch " Rolex Datejust", great service and good communication i would recommend no problem.
A great company to deal with every watch has been exactly as described would not hesitate to recommend many thanks
John, Tim & Dee have provided me with a AAA service after a 10 year gap in my watch purchasing. Highly recommended Company.