I couldn't be happier with my purchase of a Rolex GMT Master II from watches..co.uk. I was extremely cautious from the outset being that it was my first swiss watch purchase. The refund policy gave me complete peace of mind. I returned two watches before finding the perfect model for me. Throughout the process Dee in particular was extremely helpful. A couple of months post purchase I had a small query regarding the functioning of the watch (due to my own lack of knowledge as opposed to any actual issue with the timepiece). I was put directly in contact with the on-site technician who was able to resolve my query immediately. What I appreciated most was that the technician also took the time to sit with me and give me some insight into the query that I had raised. This was done with no pomp or bluster such that I have experienced with other watch dealers who can be dismissive towards those who are new to the world of swiss watches. I would not hesitate to recommend watches.co.uk to anyone wishing to buy a swiss watch.
This review is for potential customers. I've bought numerous watches from them over the years, most recent one being this month. I've been totally happy each time. So if you're apprehensive about a significant or first purchase from them, there is no need to be. Each purchase was made quick, easy and hassle free for me. My emails had swift responses and any questions I asked were happily answered. Each time I've met/contacted Dee/Tim/John they've all been friendly and easy going yet efficient and professional. The watches I've purchased were as described and fairly priced for the market. All my purchases were done in person -as their location was convenient (nice office too), but as everything on collection matched the online description/photos then I'd be happy purchasing online if location became an issue for me. Even after purchase, aftercare has been great. I'd absolutely purchase from them again. Whilst I've not sold any watches through them, they would be the first I'd consider if I came to selling, based on my purchase experience. Writing this has made me realise that they have provided consistently the best customer service that I've encountered in any sector in the past 10 years. They give you the high grade service that is, in my opinion, deserved when making high value purchases; sadly I've encountered many companies failing to do this with other types of valuable purchases. There's never been any hiccups on their end, but I'm confident that if there ever was one then it'd be promptly and satisfactorily resolved. Overall, simply a nice bunch of people. I hope this review proves to be useful. AC
R. C Brown
The watch is very good. It keeps good time and looks very smart. A good firm to deal with.
Very happy with my watch " Rolex Datejust", great service and good communication i would recommend no problem.
A great company to deal with every watch has been exactly as described would not hesitate to recommend many thanks
John, Tim & Dee have provided me with a AAA service after a 10 year gap in my watch purchasing. Highly recommended Company.
Another great transaction with John - thank you. If you’re in the market for a Rolex these folks are best in class.
Hi Dee, Tim And John Thank you once again for an outstanding service. I have been a customer of yours for over 15 years and every watch I’ve had has been outstanding. My wife visited with me recently for the first time and was so impressed by the personal service and friendliness. Thank you once again for a great watch. Jon and Heather
Hi Dee I have been meaning to send this for a couple of weeks. Just to say thank you for the prompt delivery of the watch I ordered and all your efficient help with my order. I received the watch 24 hrs after ordering which was amazing customer service. Many thanks Mary
I purchased a Rolex Submariner Date and everything about the purchase was smooth and easy, with the best watch delivered exceptionally quickly. The watch was described as mint and honestly it looked brand new! Would recommend these guys to anyone after a watch. I will be returning here for my next purchase. Thanks Dee!
Hi Tim, It was very pleasant to meet you and Dee, and thank you for your warm welcome to your great new offices. All is great, and I made several of my friends jealous. I look at my Daytona about every 15 minutes. In my opinion Rolex have struck an excellent balance with this watch, particularly with a white dial … old school and modern all at once. Remarkable. Thank you very much for making everything around buying the watch pleasant and memorable. I’ll keep looking at your website regularly as I do, just for fun. I don’t anticipate another significant purchase for some time, but when the time comes again, I will be reaching out to you (as well as recommending you to my friends and colleagues). Thank you! Best regards, Patrick