Really excellent service, delivery was delayed for one day due to an IT issue but they were on top of communication and promptly let me know. Watch then arrived on time in wonderful condition. In fact so much so that a professional dealer I showed it to asked me if it was brand new when in fact it was four years old! Very happy with my beautiful watch.
Dealing with Tim is one of the best experiences I have had in my many years of buying pre-owned watches. Very warm, welcoming and honest unlike some other dealers that make you feel like they are doing you a favor by selling to you. This is my second Patek bought from SWC. Looking forward to many more purchases!!
Rang on a Saturday, left a message, Dee called me on Monday morning, did the deal for the watch over the phone, paid for it and received the watch at 10am on Wednesday, communication was excellent, service was excellent and most importantly the watch is excellent, I would recommend SWC to anyone looking for a high end watch.
My first Rolex was purchased for my 18th birthday from a very well known Rolex AD. I approached them recently regards purchasing a new, professional Rolex for my 50th and after sending multiple emails regards my situation and being told someone would contact me they repeatedly failed to do so. The lack of courtesy was astounding. My next step was to approach another we'll known AD, possibly the largest! After a few virtual conversations where I was told the watch I was after was available I was told to select a store to continue my conversation and discuss/request the piece I was after. Eventually I contacted the store and the conversation turned into the now infamous tact of needing to 'build up' a relationship. I was told in no uncertain circumstances by this AD that unless I was to show commitment to their store (with a history/portfolio of purchases) then it was highly unlikely my watch would be offered to me if it became available. Thar was made crystal clear! I did my research on the independent outfits (especially the larger ones) but then settled with an immediate liking of an email response from Tim (based on a website expression of interest). After a few friendly and efficient/responsive emails I was talking to John about what I was after and the process started. The turn-around was amazing. I can hand-on-heart fully recommend the customer service, response, personal attention and advice that I have received from dealing with both John and Tim. I have experienced Rolex AD'S now past and present and presently, something is severely lacking. In future (if I am ever fortunate to be in the market again!) I always know where my first stop will now be.
Hello Tim, Just seen my watch. Im very happy, very content and excited. Thank You very much, it was pleasure to do deal with You. Im gonna recommend You to everyone who wants to buy new pre owned watch. Thank You very much for Your patience and professionalism. Best regards, PW
Found watch I wanted, took one call and I was confident that what I was buying was of good quality, when watch arrived i couldn't believe its condition, great service and great value for money! Thank Again
Have done business with Tim on a number of occasions, which is testament to him and the company. This time around I part exchanged a couple of my watches for a couple of Speedmasters and a Panerai. As ever the contact and correspondence was very professional and first class from Tim. More than happy with the deal and the watches I secured are fantastic and all as described. If anyone is thinking of buying a watch from Tim, please don't hesitate. I would highly recommend to anyone. Thanks to all at SWC
Honest, professional, trustworthy & speedy service; thank you Tim & colleagues.
Morning Tim, Wonderful service as always. The Heuer Autavia turned up this morning as promised & no surprises when the watch described 'as mint' looked like ? New !! Oh yes & just going the extra mile involved being asked for my wrist circumference. The result ? A perfect fit straight out of the box. Thankyou. John Oakman
This is the second watch I have bought from Tim over the last 5 years and once again was delighted with the level of service and professionalism. Would highly recommend the company to anyone!
Have bought a couple of watches now from Dee and the team and am absolutely delighted with what I've received....Its a big investment for most people and it's so much easier to have a company you can trust.... I found them through very positive reviews online.......would recommend them all day every day
Hi Dee Lovely to hear from you. Your help and support was invaluable and that of your colleague who I spoke to. The watch is fabulous and just what I wanted to get for my husband. His birthday is the end of November and is still a surprise. I will let you know but am sure he will love it. Take care Lyn