Frequently Asked Questions

    Frequently Asked Questions

    Do you take payment online?

    Yes, just follow the payment instructions whilst checking out your order. We use Barclays Verified by Visa & MasterCard secure code for our secure online transactions. Please note, unfortunately we do not accept American Express online.

    What do our condition grades mean?

    Our condition classification serves only as a guide as the estimation of the condition of a watch is always subjective. Therefore, it may be possible that on rare occasions your view of a condition of a watch may be different to ours.

    Unworn - Never worn, protective stickers may still be intact on the watch, however on some occasions they are removed by the original retailer.

    Pre-Owned Mint/Very Good - No marks or very few signs of any use. Any marks will be very minute and hardly visible.

    Pre-Owned Fine/Good - Some slight surface marks that may be visible.

    Pre-Owned Good/Average - Some visible surface marks on the watch, we will state in the description where the watch is marked.

    If we have graded a watch as 'Pre-Owned Mint/Very Good' it simply means that it is in an excellent condition, with only very minute blemishes or wear marks, it will also normally include the original box and paperwork.

    Older watches can be 'Pre-Owned Mint/Very Good' or even 'Pre-Owned Fine/Good' if we consider them to be so for their age and again pretty much free from marks. If a watch is just below this grade then we would just state is as 'Pre-Owned Fine/Good' it might have a few visible marks on the case of the watch or some marks on the bracelet or bezel, we have internal notes on each watch so please ask.

    We speak to clients regularly to ensure that our grading is fair and a true representation of the watches we sell. When a watch is new it will state unworn in the condition box.

    What does Unworn Mean?

    If a watch states that is 'unworn' it means that the watch has been purchased then sold to us without being worn. The watch might still have all the protective stickers and seals still on the watch, if it had them from new. The watch will also have the manufacturers guarantee.

    What are Authenticity Cards?

    If a watch is for sale and states it's supplied with an SWC Authenticity Card then this simply means that the watch has been sold to us without original papers, but we have verified the watches authenticity. Hence, we are happy to guarantee that the watch is genuine.

    Can we adjust the bracelet?

    Yes! When you purchase a watch from us, please provide your wrist size so that we may adjust the bracelet accordingly. To measure your wrist please use our Watch Ruler, which can be found under our 'Info' category. When printed off, please wrap around your wrist to the required length and let us know your measurements we'll do the rest. You'll also receive any extra links removed with your watch when it is delivered.

    Can I claim any VAT back if purchasing from overseas?

    As we deal in pre-owned watches the VAT has already been paid when the watch was purchased originally and so the price you see does not reflect VAT.

    Our VAT Number is: 745 0833 33.

    I live overseas, am I still able to sell to you?

    We can only purchase from UK postal addresses and Northern Ireland. This is due to our insurance and in order to keep to our guarantee. Please contact us for details on international shipping.

    Can I view before purchasing?

    Of course! However, please bear in mind that we are by appointment only, so please ensure that you book an appointment prior to arrival. If you would like to arrange an appointment, please call our sales team who will be happy to arrange one for you. For clients buying online we offer a 14-day money back guarantee on pre-owned watches. Please note, we are unable to offer refunds on unworn watches or watches that have been purchased face to face within our offices.

    Can I get a valuation price for selling my watch?

    Yes. Simply fill in the Selling a Watch form on this site (under the Selling a Watch form on this site (under the Contact Us section) and we will get back to you within 1 -2 working days. We are not always able to offer valuations or offers over the phone.

    Can you place a watch on hold for me whilst I think about it?

    Yes sometimes we can. If you call us regarding the particular model you are interested in, then we can put it on hold for you for up to 48 Hours. Call us for more details.

    What forms of payment do you take?

    We accept all major debit and credit cards including Switch, Delta, VISA and MasterCard. We also accept cheques and cash.

    Please note: Our company policy is that we do not accept cash over 7000.00, you will also need to supply ID if wishing to pay in cash.

    We do accept AMEX; however, this facility is only available if paying on our premises.

    How can I be sure the watch I'm purchasing is genuine?

    There are several ways you can check that the watches we sell are genuine. The Swiss Watch Co. has no links with online retailers based outside of the UK, other watch companies and does not deal in fake watches. As we are a UK LTD company you can check online at companieshouse.gov.uk. We are registered as THE SWISS WATCH CO (UK) LIMITED, 75 WESTOW HILL, LONDON, SE19 1TX. This is the address of our accountants, Chandler and Georges. You are also able to call HSBC Bank where our business account is held. Should you wish to do so please call us for more details. Our Company Registration Number is 3919050. VAT No: 745 0833 33. You can also check our address with the Land Registry at http://www.landreg.gov.uk where you will see that our premises is a Freehold property owned by our company director John Matheou.

    All watches will come with their original paperwork or our Authenticity card to confirm they are genuine. If you are unhappy for any reason, you can return any pre-owned watch sent out mail order, unworn, within 14 days for a full refund as part of our 14 days, no quibble money back guarantee. (We are unable to offer refunds on new watches ordered or watches collected.). In addition to these checks, you are also covered if you pay by Credit Card via your Card Insurance. Call your Credit Card Company for more details. You can also view our Guestbook to see how previous customers have rated our service. As mentioned above if requested we can supply you with a list of references whom you can contact, such as our accountants and our bank.

    What are my delivery options and how long does it take?

    For UK Mainland: If we receive your order prior to 1pm (Monday Friday) then we will usually ship the watch same day, and delivery will be made the following day. Delivery is made by Royal Mail Special Delivery and is fully insured. This is included in the delivery charge of 10.00 GBP, however, If you wish to have your watch delivered before 9am, the delivery cost is 20.00 GBP. Watch Winders will cost 15 for delivery and will be sent by Parcelforce. Please note, we do not send out deliveries over the weekend.

    When you pay online using Verified by Visa (UK customers only) we will only send your watch to the billing address used online, and the parcel has to be signed for by the account holder. Deliveries can be tracked at all times so please call us if you need any further assistance.

    Please contact us so we can check if it is possible to ship to you.

    We do not ship to Canada, USA, China, Hong Kong, UAE as well as many other countries.

    Do you offer a procurement service?

    No, unfortunately this is not a service that we are able to offer. However, if you are particularly interested in a certain piece feel free to let us know and we are more than happy to call you if one becomes available.

    I would like to make a complaint, who do I contact?

    If you have any reason to complain (which we are sure you won't!) please put your complaint in writing via post or by e-mail. The details are listed below. We will acknowledge receipt of your letter within 5 days and update you as to the progress regularly. We hope to resolve any problems at the earliest opportunity.

    Where can I contact you?

    You can contact us using our online forms or via our contact details:

    Swiss Watch Company (SWC) Swiss Watch Co, 117 Chiswick High Road, W4 2ED Tel: 020 8994 4567 WhatsApp: 07497 155692

    Please remember that we can only see you if you've made an appointment as limited stock is held on site. Call us first so we can arrange a convenient time. Office hours are Monday Friday, 9 5.30pm. We look forward to seeing you!

    Contact Us (or Request a callback)

    Our office hours are 9.00am 5.30pm Monday to Friday. Callback for UK numbers only
    Name *
    Tel *
    Email *

    Follow us on Social Media

    Follow us on Social Media
    Thank you for subscribing to the
    Watches.co.uk Newsletter
    Thank you! For booking your stay with us
    Please enter the following details
    Error! For booking your stay with us