Frequently Asked Questions

    Frequently Asked Questions

    Do you take payment online?

    Yes, just follow the payment instructions whilst checking out your order. We use Barclays Verified by Visa & MasterCard secure code for our secure online transactions. Please note, unfortunately we do not accept American Express online.

    What do our condition grades mean?

    Our condition classification serves only as a guide as the estimation of the condition of a watch is always subjective. Therefore, it may be possible that on rare occasions your view of a condition of a watch may be different to ours.

    Unworn - Never worn, protective stickers may still be intact on the watch, however on some occasions they are removed by the original retailer.

    Pre-Owned Mint/Very Good - No marks or very few signs of any use. Any marks will be very minute and hardly visible.

    Pre-Owned Fine/Good - Some slight surface marks that may be visible.

    Pre-Owned Good/Average - Some visible surface marks on the watch, we will state in the description where the watch is marked.

    If we have graded a watch as 'Pre-Owned Mint/Very Good' it simply means that it is in an excellent condition, with only very minute blemishes or wear marks, it will also normally include the original box and paperwork.

    Older watches can be 'Pre-Owned Mint/Very Good' or even 'Pre-Owned Fine/Good' if we consider them to be so for their age and again pretty much free from marks. If a watch is just below this grade then we would just state is as 'Pre-Owned Fine/Good' it might have a few visible marks on the case of the watch or some marks on the bracelet or bezel, we have internal notes on each watch so please ask.

    We speak to clients regularly to ensure that our grading is fair and a true representation of the watches we sell. When a watch is new it will state unworn in the condition box.

    What does Unworn Mean?

    If a watch states that is 'unworn' it means that the watch has been purchased then sold to us without being worn. The watch might still have all the protective stickers and seals still on the watch, if it had them from new. The watch will also have the manufacturers guarantee.

    What are Authenticity Cards?

    If a watch is for sale and states it's supplied with an SWC Authenticity Card then this simply means that the watch has been sold to us without original papers, but we have verified the watches authenticity. Hence, we are happy to guarantee that the watch is genuine.

    Can we adjust the bracelet?

    Yes! When you purchase a watch from us, please provide your wrist size so that we may adjust the bracelet accordingly. To measure your wrist please use our Watch Ruler, which can be found under our 'Info' category. When printed off, please wrap around your wrist to the required length and let us know your measurements – we'll do the rest. You'll also receive any extra links removed with your watch when it is delivered.

    Can I view before purchasing?

    Of course! However, please bear in mind that we are by appointment only, so please ensure that you book an appointment prior to arrival. If you would like to arrange an appointment, please call our sales team who will be happy to arrange one for you. For clients buying online we offer a 14-day money back guarantee on pre-owned watches. Please note, we are unable to offer refunds on unworn watches or watches that have been purchased face to face within our offices.

    Can I get a valuation price for selling my watch?

    Yes. Simply fill in the Selling a Watch form on this site (under the Selling a Watch form on this site (under the Contact Us section) and we will get back to you within 1 -2 working days. We are not always able to offer valuations or offers over the phone.

    Can you place a watch on hold for me whilst I think about it?

    Yes sometimes we can. If you call us regarding the particular model you are interested in, then we can put it on hold for you for up to 48 Hours. Call us for more details.

    What forms of payment do you take?

    We accept all major debit and credit cards, with chip and pin, VISA and MasterCard. We also accept cash.

    Please note: Our company policy is that we do not accept cash over £7000.00, you will also need to supply ID if wishing to pay in cash.

    We do accept AMEX; We limit the amount accepted to £3000.00 per transaction, however, this facility is only available if paying on our premises.

    How can I be sure the watch I'm purchasing is genuine?

    There are multiple ways to verify the authenticity of the watches we sell at Swiss Watch Co. LTD. We want to assure you that we have no affiliations with online retailers located outside of the UK, or any involvement in counterfeit watch dealings. As a registered UK LTD company, you can confirm our legitimacy by checking our details on companieshouse.gov.uk. We are officially registered as "SWISS WATCH COMPANY LIMITED," with our address listed as 75 Westow Hill, London, SE19 1TX, which is also the location of our accountants, Chandler and Georges. For further verification, you can contact HSBC Bank, where our business account is held, and they can provide additional confirmation.

    Our Company Registration Number is 3919050, and our VAT Number is 745 0833 33. You can also cross-reference our address with the Land Registry at http://www.landreg.gov.uk, which will confirm that our premises are a Freehold property owned by our company director, John Matheou.

    Rest assured, when you purchase one of our watches, it will be accompanied by its original paperwork or our Authenticity card, ensuring it is genuine. If, for any reason, you are dissatisfied with a pre-owned watch that you receive via mail order and it remains unworn, you have the option to return it within 14 days for a full refund under our 14-day, no-questions-asked money-back guarantee. Please note that this refund policy does not extend to watches collected in person.

    In addition to these verification methods, if you make your purchase with a Credit Card, you have the added protection of Card Insurance. You can contact your Credit Card Company for more information on this aspect of security. Furthermore, you can peruse our Guest book to see how our previous customers have rated their experience with our service. As previously mentioned, upon request, we can provide you with a list of references, including our accountants and our bank, whom you can contact for further peace of mind.

    What are my delivery options and how long does it take?

    For UK Mainland: If we receive your order prior to 1pm (Monday – Friday) then we will usually ship the watch same day, and delivery will be made the following day. Delivery is made by Royal Mail Special Delivery and is fully insured. This is included in the delivery charge of £10.00 GBP.

    When you pay online using Verified by Visa (UK customers only) we will only send your watch to the billing address used online, and the parcel has to be signed for by the account holder. Deliveries can be tracked at all times so please call us if you need any further assistance.

    Bank transfer payments can be delivered to any address in the UK / Northern Ireland

    We do not ship to overseas.


    Do you offer a procurement service?

    No, unfortunately this is not a service that we are able to offer. However, if you are particularly interested in a certain piece feel free to let us know and we are more than happy to call you if one becomes available.

    I would like to make a complaint, who do I contact?

    If you have any reason to complain please put your complaint in writing via post or by e-mail. The details are listed below. We will acknowledge receipt of your letter within 5 days and update you as to the progress regularly. We hope to resolve any problems at the earliest opportunity.

    Where can I contact you?

    You can contact us using our online forms or via our contact details:

    Swiss Watch Company LTD (SWC) Swiss Watch Co LTD, 117 Chiswick High Road, W4 2ED Tel: 020 8994 4567 Business WhatsApp: 07497 155692

    Please remember that we can only see you if you've made an appointment as limited stock is held on site.

    Call us first so we can arrange a convenient time. Office hours are Monday – Friday, 9 – 5.00pm. We look forward to seeing you!

    Contact Us (or Request a callback)

    Our office hours are 9.00am 5.30pm Monday to Friday. Callback for UK numbers only
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