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Frequently Asked Questions
Frequently Asked Questions

Do you take payment over the Internet?
Yes we do, you can use our online ordering system. We use Barclays Verified by Visa & Mastercard secure code for our secure online transactions. A unique password is sent to you via email which enables you to access the Barclays secure online order form, this is where you will be asked to enter your credit card details. The purchase limit for online transactions is at our discretion. Please contact us for more information. Email: sales@watches.co.uk Unfortunately we do not accept American Express online.

What do our condition gradings mean?
Our condition classification serves only as a guide as the estimation of the condition of a watch is always subjective. Therefore it may be possible that on rare occasions your view of a condition of a watch may be different to ours.

Unworn - Never worn, protective stickers may still be intact on the watch, however on some occasions they are removed by the original retailer.

Pre-Owned Mint - No or very few signs of use. Any marks will be very minute and hardly visible.

Pre-Owned Fine - Some slight surface marks that may be visible.

Pre-Owned Good - Some visible surface marks on the watch

If we have graded a watch as ‘Pre-Owned Mint’ it simply means that it is in an excellent condition, very minute blemishes or wear marks, it will also normally include the original box and paperwork.
Older watches can be ‘Pre-Owned Mint’ or even ‘Pre-Owned Fine’ if we consider them to be so for their age and again pretty much free from marks.
If a watch is just below this grade then we would just state is as ‘Pre-Owned Good’ it might have a few visible marks on the case of the watch or some marks on the bracelet or bezel, we have notes on each watch so please ask.
We speak to clients regularly to ensure that our grading is fair and a true representation of the watches we sell. When a watch is new it will state unworn in the condition box.

What does Unworn Mean?
If a watch states that is ‘unworn’ it means that the watch has been purchased then sold to ourselves without being worn. The watch will have all the protective stickers and seals still on the watch, if it had them from new. The watch will also have the manufacturers guarantee.

What are Authenticity Papers?

If a watch is for sale and it states it has box and Authenticity Papers then it simply means that The Swiss Watch Co supply written authorisation that the watch has been checked for Authenticity and is a genuine Swiss Timepiece in movement, case and bracelet (unless stated otherwise). It is then signed by our Managing Director. This is usually because the watch has been sold to us without Original Papers as they have been misplaced.

Can we adjust the bracelet?
Yes! When you purchase a watch from us you can give us details as to the size of your wrist and we will adjust the bracelet accordingly. To measure your wrist please use our Watch Ruler. On this page you will see a ruler that, when printed off, is to scale. Wrap this around your wrist to the required length and let us know your measurements – we’ll do the rest. You’ll also receive any extra links removed with your watch when it is delivered.

Can I claim any VAT back if purchasing from overseas?
As we deal in pre-owned watches the VAT has already been paid when the watch was purchased originally and so the price you see does not reflect VAT.

Our VAT Number is: 745 0833 33.

I live overseas. Can I purchase or sell to you?
We can only purchase from UK postal addresses and Northern Ireland. This is due to our insurance and in order to keep to our guarantee. Please contact us for details on international shipping.

Can I view before purchasing?
Yes. Although 80% of our watches are sold mail order we do welcome clients in to view watches prior to purchase. We are not a shop though and watches are not kept on the premises so if you would like to view one please call our sales team who will be happy to arrange an appointment. For clients buying over the Internet we offer a 14 day money back guarantee on Pre-owned watches. We are unable to offer refunds on unworn watches or watches that have been purchased face to face within our offices.

Can I get a valuation price for selling my watch?
Yes. Simply fill in the Selling a Watch form on this site (under the Selling a Watch form on this site (under the Contact Us section) and we will get back to you within 1 -2 working days. We are not always able to offer valuations or offers over the phone.

Can you keep a watch for me while I think about it?
Yes sometimes we can. If you call us in regard to a particular model that you are interested in then we can put it On Hold for you for 48 Hours. Call us for more details.

What forms of payment do you take?
We accept all major debit and credit cards including Switch, Delta, VISA and Mastercard. We also accept cheques and cash.

Please note: Our company policy is that we do not accept cash over £7500.00, you will also need to supply ID if wishing to pay in cash.

How can I be sure the watch I’m purchasing is genuine?
There are a number of ways you can check that the watches we sell are genuine. The Swiss Watch Co. has no links with online retailers based outside of the UK, other watch companies and does not deal in fake watches. As we are a UK LTD company you can check online at companieshouse.gov.uk. We are registered as THE SWISS WATCH CO (UK) LIMITED, 75 WESTOW HILL, LONDON, SE19 1TX. This is the address of our accountants, Chandler and Georges. You are also able to call HSBC Bank where our business account is held. Should you wish to do so please call us for more details. Our Company Registration Number is 3919050. VAT No: 745 0833 33. You can also check our address with the Land Registry athttp://www.landreg.gov.uk where you will see that our premises is a Freehold property owned by our company director John Matheou for the last eleven years.

All watches will come with their original paperwork or our Authenticity card to confirm they are genuine. If you are unhappy for any reason you can return any pre-owned watch sent out mail order, unworn, within 14 days for a full refund as part of our 14 day, no quibble money back guarantee. (We are unable to offer refunds on new watches ordered or watches collected.). In addition to these checks you are also covered if you pay by Credit Card via your Card Insurance. Call your Credit Card Company for more details. You can also view our Guestbook to see how previous customers have rated our service. As mentioned above if requested we can supply you with a list of references whom you can contact, such as our accountants and our bank.


What are my delivery options and how long does it take?
For UK Mainland: If we receive your order back by 1pm then we can normally* ship the watch the same day and delivery will be made the following day, Tuesday to Saturday. We do not send out deliveries over the weekend. Delivery is made by Royal Mail Special Delivery and is insured. This is included in the delivery charge of £10.00 GBP. If you wish to have your watch delivered before 9am, the delivery cost is £20.00 GBP. We will call you the following day to confirm that you have received your order. Watch Winders will cost £15 for delivery and will be sent by Parcelforce.

* some watches we will be ready in 2 – 4 days from completion of order, this will depend on what our workshop need to do to the watch to have it ready for sale, i.e movement service or a full polish may be needed.

When you pay on-line using Verified by Visa (UK customers only)we will only send your watch to the billing address used on-line, the parcel has to be signed for by the account holder. Deliveries can be tracked at all times so call us if you need assistance.

We can ship too many EU countries; shipping and insurance costs from £45.00 GBP, we will get you a quote for shipping high valued goods as we see fit.

Please contact us so we can check if it is possible to ship to you.

We do not ship to Canada, USA, China, Hong Kong, UAE as well as many other countries.

Can I order watches from you?
When the watch is pre-owned you can use the online request form and we will contact you as soon as the model becomes available. Please note that this is not an ordering service as we are unable to guarantee the availability of pre-owned pieces.

I would like to make a complaint, who do I contact?
If you have any reason to complain (which we are sure you won’t!) please put your complaint in writing via post or by e-mail. The details are listed below. We will acknowledge receipt of your letter within 5 days and update you as to the progress regularly. We hope to resolve any problems at the earliest opportunity.

Where can I contact you?
You can contact us using our online forms or via our contact details:

Swiss Watch Company (SWC)
474a Chiswick High Road Chiswick London W4 5TT
Tel:
020 8994 4567
Fax:
020 8994 2202

Please remember that we can only see you if you make an appointment as limited stock is held on site. Call us first so we can arrange a convenient time. Office hours are Monday – Friday, 9 – 5.30pm. We look forward to seeing you!

Contact Us (or Request a callback)

Our office hours are 9.00am 5.30pm Monday to Friday. Callback for UK numbers only
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